Frequently Asked Questions
Can I still change or cancel my order?
We make products that work better and last longer. Our products solve real problems with sleek design and honest materials.
How long does delivery take?
Usually within a few working days (depending on workload and delivery service).
When will I receive my order?
We're doing our best to ship your order as quickly as possible. Once your order has shipped, you'll receive an email with more information. Delivery time depends on your location.
Will I get a track & trace?
Yes, as soon as your order has been shipped you will receive a track & trace (if the shipping method supports this).
Can I return something?
Yes, within the legal term, provided it is unworn and in its original condition/packaging.
Are the natural stones real?
Yes, we work with real natural stones. Slight variations in color and pattern are normal and make each piece unique.
What does “charging” gemstones mean?
Some clients enjoy having their stones energetically cleansed/charged; this is a personal preference. Tips for each stone can be found on the gemstone pages.
Do the materials change color?
That depends on the material and usage. With normal use and proper maintenance, it will stay beautiful longer.